Terms and Conditions

Website Terms & Conditions

www.sturmans.com.au is owned and operated by Sturman Electronics Pty Limited trading as Sturmans Audio Visual. The words “We”, “Us” and “Our” mean Sturmans Audio Visual. The words “You” and ““Your” refer to registered users, customers, resellers, associates, suppliers or public visitors to Our website.

By visiting, viewing or ordering from Our website You agree to acknowledge and be bound by these terms and conditions outlined below. We may amend these terms and conditions from time to time without prior notice, at Our discretion.

We may correct errors or inaccuracies and change or update information on Our website at any time without notice, including in respect of prices and availability of items.

We will notify You by email if an item You have selected differs from the item listed on the website or on Your order.

Acceptance of Orders

All orders and purchases made through this website are subject to these terms and conditions. By placing an online order through our website, you will be deemed to have accepted these terms and conditions.

We will email you confirmation of the items that you purchased. If an item is out of stock, you will be notified at the earliest time possible, and the purchase of that item will either be cancelled or put on back order. Alternatively, if there is a similar product, we will offer you that instead.

We only process orders on business days (ie Monday to Friday, except bank and public holidays). Any order placed on a day other than a business day will be processed by Us on the following business day.

We will contact you about delivery costs.

Price & Payment

Unless otherwise stated, all prices on our website are quoted in Australian Dollars (AUD).

All listed prices displayed are inclusive of Goods and Services Tax, where applicable.

We accept Visa, MasterCard, direct transfer, bank deposit and as methods of payment. Payment is considered complete when the funds have been cleared.

If you select a payment method of direct transfer or bank deposit, please ensure you make payment within three (3) business days from your order.

PAYID – sales@sturmans.com.au

                  Bank: NAB
                  Account Name: Sturman Electronics        
                  BSB: 082 916
                  Acc #: 507 107 042           
                  reference your surname and order number

Once payment has been confirmed, we will email you a copy of the order.

Delivery

We only dispatch your order on business days.

All orders are sent either via First Choice Couriers or Australia Post as regular or standard parcel.  Tracking details will be provided.

Usually, your order will be dispatched within twenty-four (24) hours after we receive clearance of the payment. Depending on your location, delivery can take between two (2) to seven (7) business days.

Delivery costs will be added to your order.

We also recommend you immediately inspect any goods that you receive from us to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.

Warranty

The warranty terms for all goods supplied by the company are as follows:

  • Manufacturer’s Warranty: All goods provided by the company are covered by the warranties specified by the manufacturer. The specific details and duration of these warranties may vary depending on the product.
  • Product Standards: The goods supplied by the company adhere to the product standards set forth by the manufacturer. These standards ensure the quality, functionality, and performance of the products. It is important to note that the exact terms and conditions of these warranties, including any limitations or exclusions, are determined by the manufacturer. The company acts as a distributor or reseller of the goods and will provide support and assistance in the warranty process as required. Customers should refer to the documentation provided by the manufacturer or contact the company for further information regarding the specific warranty coverage for any purchased goods.

Returns & Refunds

At Sturmans Audio Visual, whether you’re purchasing in store, over the phone or online through our ecommerce store, we want you to be completely satisfied with your purchase.

Our Refund and Return Policy is here to clarify any concerns or questions you might have prior to you making a purchase from us. This way you can be sure of our policy on refunds, returns and repairs and your rights under the Australian Consumer Law.

Refund

We will offer you a refund, exchange or credit:

  • Where the goods are faulty, defective or not for the purpose that products of that kind are commonly bought; or
  • Where the goods you have bought do not match any sample provided by us or any description of the goods advertised on our website; or
  • Where we are required to provide a refund, exchange or credit under any relevant laws

Faulty or Damaged goods

If any of your products arrive damaged or are found to be faulty then you must notify us via email at sales@sturmans.com.au within 2 days of receiving the goods.

Once you have emailed us, we will contact you to discuss the matter and provide you with a Return Authorization Number (RAN). You must then return the goods, quoting your RAN. We reserve the right to not acknowledge any returned goods unless a RAN is provided with the returned goods.

We will then arrange to have the damaged or faulty goods assessed prior to arranging for either a replacement of the goods or a refund of the price you paid for the goods once the goods have been deemed to be faulty or damaged. We may offer you a credit equal to the value of the goods (excluding original delivery charges) should they be deemed to be faulty or damaged.

If your goods are defective or in the event that you were sent the wrong goods, your refund or credit will include return delivery charges.

You will bear the cost of any new delivery charges in the event that you exchange the goods due to a change of mind.

Any refunds will be made to you via the method of payment you used to make your online purchase. Refunds will normally be processed within seven (7) days of the damaged or faulty goods being returned.

Returns

You must return the goods to us in the condition received by you brand new, unused, unopened and in re-saleable condition with all original packaging intact together with any accessories and/or manuals.

You must send any returns to the following address:

443 Crown St, West Wollongong

Change of Mind

Please choose carefully when purchasing products from our website as refunds or exchanges will not be provided where you have simply changed your mind, made a wrong selection or found the goods cheaper elsewhere.

We strongly recommend that you carefully preview any orders before adding them to your shopping cart and proceeding with your order.